Privacy Policy

Effective Date: September 6, 2026

Welcome to Parachute Home. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile experiences, or purchase our products (such as bedding, loungewear, and bath essentials).

I. Information We Collect

When you interact with us, we primarily collect the following two types of information:

  1. Information You Provide Directly (Order Information / Personal Information):When you create an account, make a purchase, participate in promotions, or contact our customer service, you provide us with:
    • Identity & Contact Details: Name, billing address, shipping address, email address, and phone number.
    • Payment Details: Credit card numbers, debit card numbers, and other relevant financial details (processed securely through third-party payment gateways).
    • Account Information: Username, password, and your personal preference settings.
  2. Automatically Collected Information (Device Information):When you browse our website, we automatically collect data using cookies, web beacons, and similar technologies:
    • Device & Technical Data: Your web browser type, IP address, time zone, operating system, and cookies installed on your device.
    • Browsing Behavior Data: The specific web pages or products you view, referral websites, search terms, and how you interact with the website (such as time spent and click history).

II. How We Use Your Information

We collect and process your personal information primarily for the following purposes:

  • Transaction Processing & Fulfillment: Processing your orders, arranging shipping, managing returns and exchanges, and sending order confirmations and tracking updates.
  • Customer Support: Responding to your inquiries, complaints, or feedback to provide quality after-sales service.
  • Security & Fraud Prevention: Screening orders for potential risk or fraud and protecting the security of our website and users.
  • Marketing & Personalized Experience: Sending you marketing communications about new products, special offers, or services, subject to your preferences or consent. You may opt out at any time.
  • Website Optimization & Analytics: Analyzing how customers browse and interact to improve our website layout, product display, and marketing effectiveness.

III. Information Sharing and Third-Party Disclosure

We do not sell your personal information to third parties. We share your information only in the following limited circumstances:

  • Service Providers: We share information with third-party vendors who assist us in operating our business, such as technology companies hosting and operating our website, banks and payment processors, courier and logistics companies, and data analytics providers. These third parties are authorized to use your information only to perform tasks on our behalf and are bound by strict confidentiality obligations.
  • Legal Compliance & Rights Protection: We may disclose your information when required by law, subpoena, or government request, or to protect the legal rights, property, and safety of Parachute Home, our customers, or the public.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that business transaction.

IV. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good browsing experience, improve our site, and present content tailored to your interests. You can configure your browser to refuse or delete cookies, though doing so may affect your ability to use certain features of the website.

V. Data Security

We implement reasonable administrative, technical, and physical security measures (such as data encryption and access controls) designed to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

VI. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it as soon as possible.

VII. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access and Correction: The right to request access to the personal information we hold about you and ask for inaccuracies to be corrected.
  • Deletion: The right to request the deletion of your personal information under certain conditions.
  • Marketing Opt-Out: You can opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our marketing emails.

VIII. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or other operational needs. Any modified policy will become effective immediately upon posting on the website, and we encourage you to review it periodically.

IX. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

  • Phone: 888.967.8832
  • Email: help@parachutehome.com
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