Terms of Service

Welcome to the Parachute Home website (the “Site”). This Site is operated by Parachute Home. By accessing our Site or purchasing products from us (collectively, the “Services”), you agree to be bound by the following Terms of Service. Please read them carefully.

1. Access and Account

  • Age Requirement: You must be of legal age of majority in your state or province of residence to use this Site or place an order.
  • Account Security: You agree to provide accurate, current, and complete information when registering or checking out. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
  • Prohibited Conduct: You are strictly prohibited from using the Site for any unlawful, fraudulent, or malicious purposes, or uploading any malware, viruses, or destructive code.

2. Products and Services

  • Colors and Display: We make every effort to display the colors and details of our products as accurately as possible. However, due to variations in monitor and device settings, we cannot guarantee that your screen’s display will be entirely accurate.
  • Pricing and Availability: All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to limit or discontinue any product at any time.

3. Orders and Pricing

  • Order Acceptance and Cancellation: Your placement of an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason (e.g., suspected commercial resale, stock unavailability, pricing errors). Once an order enters the fulfillment process, it generally cannot be modified or canceled.
  • Payment: All orders must be paid in full at the time of purchase using supported credit cards, PayPal, or official gift cards.
  • Personal Use Only: Products purchased are for personal or household use only and may not be resold or exported commercially.

4. Returns and Exchanges

  • Return Window: Most items are eligible for return or exchange within 60 days of delivery, provided they meet original condition and inspection requirements. Mattresses are typically subject to a separate sleep trial policy (e.g., 100-day trial).
  • Return Fees: Mail-in returns or drop-offs at designated return locations may be subject to a fixed return processing fee, which will be deducted from your refund. Final Sale items cannot be returned or exchanged.
  • Abuse Limitations: We reserve the right to limit or refuse service to customers exhibiting excessive return patterns.

5. Intellectual Property

All content included on this Site—including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations—is the property of Parachute Home or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

6. Limitation of Liability

  • The Site and all products are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, except as required by applicable law.
  • To the maximum extent permitted by law, Parachute Home shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of the Site or the purchase of products.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time by posting updates on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised terms.

8. Contact Us

If you have any questions regarding these Terms of Service or your order, please contact our customer support team through our official contact channels.

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