Return & Refund Policy

1. Standard Return Policy (Most Items)

  • Return Window: Most items can be returned within 60 days of delivery. Returns requested after 60 days may be refused.
  • Return Methods and Fees:
    • In-Store Returns: Free. You can bring items to a physical Parachute store, and the refund will be processed on the spot.
    • By Mail or Happy Returns Bar: A fixed fee of $8 will be deducted from your refund amount.
    • Note: Due to size restrictions, bulky items such as duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts cannot be returned at Happy Returns drop-off locations.
  • Store Credit Incentive: If you choose to receive your refund as Store Credit instead of your original payment method, the return fee is waived.

2. Mattress Return Policy

  • 100-Night Trial: Mattresses come with a 100-night trial period.
  • Return Process: If you are not satisfied, you must contact customer service via email (concierge@parachutehome.com) within the 100-day window to arrange for free pickup and a full refund.

3. Final Sale & Non-Returnable Items

  • Final Sale / Clearance: Usually not eligible for return or exchange (the order cancellation window is strictly within 24 hours of placing the order).
  • Other Non-Returnable Items: Gift cards, fabric swatches, specific furniture items (e.g., Handmade Wood Bed Frames), and charitable donations are typically non-returnable.

4. Refund Processing Time and Rules

  • Refund Method: Refunds are typically issued back to your original form of payment.
  • Processing Timeline:
    • In-store or Happy Returns: Refunds are initiated immediately.
    • Mail-in returns: Once the warehouse receives and processes the return, it typically takes 10 to 14 business days.
    • Funds availability: After the refund is processed, it generally takes 3 to 5 business days for the funds to reflect in your account, depending on your bank or payment provider.
  • Original Shipping: Initial shipping and handling fees are non-refundable.

5. Additional Notes

  • Item Condition: All returned items are subject to inspection and must meet standard return criteria.
  • Abuse Policy: If Parachute detects excessive returns or policy abuse, they reserve the right to limit service, apply restocking fees, or refuse future transactions.
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